AI-powered order tracking by phone
Voice agents that give customers real-time order status over the phone. Carrier, tracking number, ETA — no hold time, no navigating a website.
Live in minutes · No card required · See pricing
- 00:00Customer calls about their orderThe agent asks for order number or email to look up the shipment. Natural conversation —…
- 00:06Agent retrieves tracking infoPulls real-time status from your OMS — carrier, tracking number, current location, and es…
- 00:41Customer informed instantlyStatus communicated clearly with option to receive tracking link via SMS for ongoing upda…
How it works
Customer calls about their order
The agent asks for order number or email to look up the shipment. Natural conversation — no IVR menus.
Agent retrieves tracking info
Pulls real-time status from your OMS — carrier, tracking number, current location, and estimated delivery.
Customer informed instantly
Status communicated clearly with option to receive tracking link via SMS for ongoing updates.
What changes when the phone answers itself.
Deflect 80% of "Where's my order?" calls
The most common support call, fully automated. Free your human agents for complex issues.
Real-time accuracy
Integrates with your OMS and carrier APIs for live tracking data — not yesterday's status.
SMS follow-up
Send tracking links via text so customers can check status again without calling back.
One capability.
Every industry that answers a phone.
Connected to
your whole stack.
Services your agents can read from and write to while a call is running.
See every integrationIntegrates with Dynamics 365, Salesforce, HubSpot, Zoho, Meta Lead Ads, Google Calendar, Outlook, Gmail, Google Sheets, Slack, WooCommerce, Shopify, n8n, Business Central.
The call is the trigger.
Your systems do the rest.
An agent that only talks leaves the work for someone else. Vociply writes the record, books the slot, raises the order and fires your own workflows — during the call, not after it.
- CRM
Every call writes itself into Salesforce, HubSpot, Zoho or Dynamics.
- Calendar
Real availability, booked live, with the invite sent before the call ends.
- Commerce
Order status, stock and phone orders from Shopify or WooCommerce.
- Anything else
Trigger an n8n workflow mid-call and use what it returns.
Questions about order tracking
Which carriers does it support?
Integrates with carrier APIs from UPS, FedEx, USPS, DHL, and custom carrier systems.
Does it need my order management system?
Yes. Connects to Shopify, Magento, WooCommerce, NetSuite, or any OMS with an API.
Can it handle order modifications?
Configurable — the agent can process cancellations, address changes, and item swaps based on your business rules.
Put order tracking on autopilot.
Build an agent, give it a number, and take a real call today. Nothing to install, and you can hear it working before you decide anything.